We strive to ensure every customer is 100% happy with the product and service they have been provided however in the event you are not happy please write or email your complaint to: 

 

Performance Finance Ltd 

First Floor 

Orion House 

Orion Way 

Kettering 

NN15 6PE 

E: stacey.pywell@performancefinance.co.uk 

T: 01536 529696 

Upon receipt we will attempt to make contact with you within 2 working days to acknowledge your complaint and gather any additional information required. 

Within 5 further working days we will provide a decision regards your complaint and the reasons behind the decision. 

________________________________________ 

 

If you are unhappy you may appeal to: 

 

Performance Finance Ltd 

First Floor 

Orion House 

Orion Way 

Kettering 

NN15 6PE 

E: stuart.burn@performancefinance.co.uk 

T: 01536 529696 

Upon receipt of an appeal Stuart Burn (or his designate) will attempt to make contact with you within 2 working days to acknowledge your appeal and gain an understanding of the issues around the original decision. 

Within 5 further working days we will provide a final decision regards your complaint. 

________________________________________ 

 

If you continue to be unhappy you may complain to: 

The Financial Ombudsman Service 

Exchange Tower 

London 

E14 9SR 

E: complaint.info@financial-ombudsman.org.uk 

T: 0800 023 4 567 

 

You also have the right to complain to the Information Commissioner's Office regarding your personal data. 

Information Commissioner’s Office 

https://ico.org.uk/global/contact-us/ 

 

T: 0303 123 1113 (local rate) or 

T: 01625 545 745 (national rate)