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Treating Customers Fairly

Our Complaints Procedure


We strive to ensure every customer is 100% happy with the product and service they have been provided however in the event you are not happy please write or email your complaint to:

Stacey Pywell – Operations Director
Performance Finance Ltd
First Floor
Orion House
Orion Way
Kettering
NN15 6PE

E: stacey.pywell@performancefinance.co.uk

T: 01536 529696    

Upon receipt we will attempt to make contact with you within 2 working days to acknowledge your complaint and gather any additional information required.

Within 5 further working days we will provide a decision regards your complaint and the reasons behind the decision.


If you are unhappy you may appeal to:

Stuart Burn – Managing Director
Performance Finance Ltd
First Floor
Orion House
Orion Way
Kettering
NN15 6PE

E: stuart.burn@performancefinance.co.uk

T: 01536 529696   

Upon receipt of an appeal Stuart Burn (or his designate) will attempt to make contact with you within 2 working days to acknowledge your appeal and gain an understanding of the issues around the original decision.

Within 5 further working days we will provide a final decision regards your complaint.


If you continue to be unhappy you may complain to:

Financial Ombudsman Service
The Financial Ombudsman Service
Exchange Tower
London
E14 9SR

E: complaint.info@financial-ombudsman.org.uk

T: 0800 023 4 567

You also have the right to complain to the Information Commissioner's Office regarding your personal data.

Information Commissioner’s Office

https://ico.org.uk/global/contact-us/   

T: 0303 123 1113 (local rate) or
T: 01625 545 745 (national rate)


 

 

You can apply today and obtain approval within 24 hours.

Speak to one of our expert advisors on: 01536 52 96 96

Our services

Business Lending

News and media

Performance Finance acquires aesthetics specialist Integra Asset Finance

Posted in News, 15 January 2019
We are delighted to announce that Performance Finance has acquired Integra Asset Finance, a specialist in finance for the aesthetics market. The purchase sees Kettering-based Performance Finance expand its reach in the medical professions finance sector, complementing its current business in the optical, dental and veterinary markets. Stuart Burn, managing director of Performance Finance said,
Read more in this article here.

Visit us at 100% Optical 2019

Posted in News, 11 January 2019
One of UK’s largest optical events, 100% Optical at London ExCeL, opens tomorrow. Come and visit us on stand B200 to talk about our low cost finance options on equipment, practice buyouts and refurbishments and other business loans.  Stuart, Susan, Cathy and Richard will be around most of the time. We have special finance offers with
Read more in this article here.

Performance Finance to offer Regulated Loans as a Direct Lender

Posted in News, 21 December 2018
Specialist professions finance company, Performance Finance, will now offer their own regulated loans directly to customers.  The move comes as a response to customer demand, allowing the company to provide increased finance options to sole traders, partnerships and individuals looking for personal loans. The company offers specialist finance solutions to opticians, dentists, vets, doctors, solicitors
Read more in this article here.

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