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Treating Customers Fairly

Our Complaints Procedure


We strive to ensure every customer is 100% happy with the product and service they have been provided however in the event you are not happy please write or email your complaint to:

Stacey Pywell – Operations Director
Performance Finance Ltd
First Floor
Orion House
Orion Way
Kettering
NN15 6PE

E: stacey.pywell@performancefinance.co.uk

T: 01536 529696    

Upon receipt we will attempt to make contact with you within 2 working days to acknowledge your complaint and gather any additional information required.

Within 5 further working days we will provide a decision regards your complaint and the reasons behind the decision.


If you are unhappy you may appeal to:

Stuart Burn – Managing Director
Performance Finance Ltd
First Floor
Orion House
Orion Way
Kettering
NN15 6PE

E: stuart.burn@performancefinance.co.uk

T: 01536 529696   

Upon receipt of an appeal Stuart Burn (or his designate) will attempt to make contact with you within 2 working days to acknowledge your appeal and gain an understanding of the issues around the original decision.

Within 5 further working days we will provide a final decision regards your complaint.


If you continue to be unhappy you may complain to:

Financial Ombudsman Service
The Financial Ombudsman Service
Exchange Tower
London
E14 9SR

E: complaint.info@financial-ombudsman.org.uk

T: 0800 023 4 567

You also have the right to complain to the Information Commissioner's Office regarding your personal data.

Information Commissioner’s Office

https://ico.org.uk/global/contact-us/   

T: 0303 123 1113 (local rate) or
T: 01625 545 745 (national rate)


 

 

You can apply today and obtain approval within 24 hours.

Speak to one of our expert advisors on: 01536 52 96 96

Our services

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News and media

Exhibiting at the London Vet Show 2019 – Stand J05

Posted in News, 04 November 2019
The Performance Finance team will be exhibiting at the London Vet Show – 14th & 15th November 2019 (Stand J05) If you’d like to have a chat about finance, or just want to pop and say hello, our team will be on hand. At Performance Finance we offer total asset finance and bespoke equipment solutions
Read more in this article here.
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What is the Annual Investment Allowance (AIA)?

Posted in Finance Facts, 22 October 2019
The Annual Investment Allowance (AIA) is the tax relief a business receives for investing in assets that it purchases. Most plant and machinery qualifies – you can read what’s allowed here. You can reduce your tax bill (or personal tax bill if you are a sole trader or partnership) by deducting allowable assets in their
Read more in this article here.
ADAM logo

Association of Dental Administrators and Managers (ADAM) announce Partnership with Performance Finance

Posted in News, 15 October 2019
The Association of Dental Administrators and Managers (ADAM) has chosen Performance Finance as its preferred finance partner to support its members. Lisa Bainham, president of ADAM comments “Performance Finance has been operating within the dental sector for over 15 years and we felt their ethical and professional approach was aligned with our values and was
Read more in this article here.

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