Fair Processing Notice
At Performance Finance, we’re committed to protecting and respecting your privacy.
This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.
We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.
Any questions regarding this Policy and our privacy practices should be sent by email to firstname.lastname@example.org or by writing to Data Protection, Performance Finance, First Floor, Orion House, Orion Way, Kettering, Northamptonshire, NN15 6PE. Alternatively, you can telephone 01536 529696.
Who are we?
We’re Performance Finance, a specialist in providing tailor-made loans and finance for medical professions and professional service companies. Performance Finance comprises of Performance Finance Ltd and its sister company Performance Lease Finance LLP.
Performance Finance is fully authorised and regulated by the financial Conduct Authority under registration number FRN 689894. Performance Finance is limited by guarantee (no. 4725729) and Performance Lease Finance is a limited liability partnership (no. OC375066). The registered address for both is First Floor, Orion House, Orion Way, Kettering, Northamptonshire, NN15 6PE.
How do we collect information from you?
We obtain information about you when you use our websites, for example, when you contact us about products and services, from exhibitions and networking and from communications with our account managers and sales support team. We also obtain information from suppliers, brokers and direct from individuals.
What type of information is collected from you?
Depending on the service required, the personal information we collect might include your name, address, email address, address, job title, employment details, financial details (to include repayment history where appropriate), photo identification, proof of address, professional qualifications, IP address and information regarding what pages are accessed and when and any other information required to fulfil your request. If you submit a finance quotation request via our website, your details are collected via encrypted online forms and are sent by encrypted email to our controlled mailbox to enable us to provide you with a quote.
If we take a card or direct debit payment, your information is not held by us, it is collected by our third party processors, who specialise in the secure online capture and processing of credit/debit card and direct debit transactions, as explained below.
How is your information used?
We may use your information to:
respond to enquiries;
to provide you with a finance quotation;
to carry out our obligations arising from any contracts entered into by you and us;
to carry out credit reference agency and Land Registry checks;
to verify your identity for anti-money laundering (AML) checks;
process a card payment or direct debit mandate;
seek your views or comments on the services we provide;
notify you of changes to our services;
send you communications which you have requested or that may be of interest to you. These may include information about equipment finance offers and other financial services which may be relevant to you;
to fulfil any legal or regulatory requirements including exchanging information with other companies and organisations for the purposes of fraud and money laundering detection and credit risk;
dealing with entries into a competition;
process a job application.
How long do we keep your data?
We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations. We will hold your personal information on our systems for as long as is necessary for the relevant activity. This period may vary if we consider it necessary for good operational or commercial reasons, or in order to meet other legal obligations.
Who has access to your information?
We will not sell or rent your information to third parties.
We will not share your information with third parties for marketing purposes.
Third Party Service Providers working on our behalf: We may pass your information to our third party service providers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example to process your finance application, check your credit rating and send you mailings). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties beyond Performance Finance Ltd and Performance Lease Finance LLP for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.
Further information regarding credit reference agencies (TransUnion & Experian) and how they may process your personal data can be found at:
You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us about equipment finance offers and financial products tailored to your market then you can select your choices by ticking the relevant boxes situated on the form on which we collect your information, or by using our email preference centre which is on the bottom of our emails.
You can change your marketing preferences at any time by contacting us by email: email@example.com or telephone on 01536 529696.
How you can access and update your information
The accuracy of your information is important to us. We’re working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you change email address, or any of the other information we hold is inaccurate or out of date, please email us at: firstname.lastname@example.org or write to us at: Performance Finance, First Floor, Orion House, Orion Way, Kettering, Northamptonshire, NN15 6PE. Alternatively, you can telephone 01536 529696.
You are entitled to access the personal information that we hold on you. Any such request should be made using our contact details above. If any data we hold is inaccurate, this will be corrected promptly on request. In certain circumstances, you can request that we erase your data, which we will do where this would not prevent us meeting our legal or regulatory obligations.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online and offline.
We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively. We may also use your personal information to detect and reduce fraud and credit risk.
Use of 'cookies'
It is possible to switch off cookies by setting your browser preferences. Turning cookies off may result in a loss of functionality when using our website.
Links to other websites
In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.
Transferring your information outside of Europe
As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.
If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.
Your right to complain
You have the right to complain to the Information Commissioner’s Office, you can use this link https://ico.org.uk/global/contact-us/
or calling their helpline Tel: 0303 123 1113 (local rate) or 01625 545 745 (national rate).
Review of this Policy
We keep this Policy under regular review. This Policy was last updated 27th November 2019.