We were heartened and delighted to receive an extra special review recently from Mr Paul Banks, Owner and Principal Dispensing Optician from Banks Opticians in Birmingham. 
 
Account Manager, Susan Marshall and the PF team were honoured to support Paul by organising funding for a recent shop fit installation at their new practice in Knowle. 
 
Paul had been recommended Performance Finance by a colleague after a disappointing experience with his bank. 
Susan Marshall 
 

"The best customer service" 

“My initial phone call with Performance Finance and speaking to Susan was frankly a breath of fresh air. After talks with my bank who I'd been banking with for an eternity, it was a 'computer says no' attitude and robotic responses. I felt very let down by them. 
Susan was the complete opposite to this. Very personable, friendly, professional, answering every question i had with confidence and reassurance. A few forms to fill out and confirmation within a day or two that funds would be available to me! 
I'm so glad PF had been recommended to me and dealing with Susan at the other end of the line has been a pleasure. 
Thanks for all the help you have provided and I couldn't recommend you enough! Keep doing what you're doing. This is truly how customer service should be.” 
Date of experience: 14 March 2025 
Banks Opticians is an award-winning, independent, family-run opticians and have been serving the Birmingham community for over 50 years. 
We are very proud of our long standing 5-star excellent rating on Trust Pilot. 
Everyone here at Performance Finance always strives to offer the best possible service for our clients, it's amazing to see how well it is received with over 800 reviews. 
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