Treating Customers Fairly

Customer Service

We are regulated by The Financial Conduct Authority (FCA), and follow its Treating Customers Fairly (TCF) initiative, which complements our own approach.

We can break this down as follows:

Highly competent and well-trained staff

We train all staff to meet our exacting standards and every quarter provide top up training to keep up to date with new procedures and regulations.

Each member of our team will communicate all information clearly and accurately. Clients will be kept up to date before, during and after the facility is transacted.

Any advice provided will be suitable and serves the customers circumstances.

Products and Services

Our products are designed to meet the needs of our clients, there are no hidden charges and our pricing will be both fair and competitive.


All marketing will be in plain English free from jargon and targeted appropriately.

Systems and Procedures

We operate a bespoke IT system that provides accurate and fast information so our customers queries can be answered swiftly and precisely.

We also review our procedures monthly to ensure our high standards are continually maintained.

After Sales Service

Once a facility is in place, we will be available to help with questions and queries. We will provide settlement figures and annual statements on request. Any complaints will be dealt with quickly, accurately and will follow the procedure below.

we provide finance for the following professions

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