Treating Customers Fairly

Complaints Procedure

We strive to ensure every customer is 100% happy with the product and service they have been provided however in the event you are not happy please write or email your complaint to:

Stacey Pywell – Operations Director

Performance Finance Ltd

5 Kings Court
Kettering Parkway
Kettering
NN15 6WJ

Stacey.pywell@performancefinance.co.uk

T: 01536 529696      F: 01536 310033

Upon receipt we will attempt to make contact with you within 2 working days to acknowledge your complaint and gather any additional information required.

Within 5 further working days we will provide a decision regards your complaint and the reasons behind the decision.

If you are unhappy you may appeal to:

Stuart Burn – Managing Director

Performance Finance Ltd

5 Kings Court
Kettering Parkway
Kettering
NN15 6WJ

Stuart.burn@performancefinance.co.uk

T: 01536 529696      F: 01536 310033

Upon receipt of an appeal Stuart Burn (or his designate) will attempt to make contact with you within 2 working days to acknowledge your appeal and gain an understanding of the issues around the original decision.

Within 5 further working days we will provide a final decision regards your complaint.

If you continue to be unhappy you may complain to:

Financial Ombudsman Service

The Financial Ombudsman Service
Exchange Tower
London E14 9SR

complaint.info@financial-ombudsman.org.uk 

0800 023 4 567

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