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Treating Customers Fairly

Our Complaints Procedure


We strive to ensure every customer is 100% happy with the product and service they have been provided however in the event you are not happy please write or email your complaint to:

Stacey Pywell – Operations Director
Performance Finance Ltd
5 Kings Court
Kettering Parkway
Kettering
NN15 6WJ

E: stacey.pywell@performancefinance.co.uk

T: 01536 529696      F: 01536 310033

Upon receipt we will attempt to make contact with you within 2 working days to acknowledge your complaint and gather any additional information required.

Within 5 further working days we will provide a decision regards your complaint and the reasons behind the decision.


If you are unhappy you may appeal to:

Stuart Burn – Managing Director
Performance Finance Ltd
5 Kings Court
Kettering Parkway
Kettering
NN15 6WJ

E: stuart.burn@performancefinance.co.uk

T: 01536 529696      F: 01536 310033

Upon receipt of an appeal Stuart Burn (or his designate) will attempt to make contact with you within 2 working days to acknowledge your appeal and gain an understanding of the issues around the original decision.

Within 5 further working days we will provide a final decision regards your complaint.


If you continue to be unhappy you may complain to:

Financial Ombudsman Service
The Financial Ombudsman Service
Exchange Tower
London
E14 9SR

E: complaint.info@financial-ombudsman.org.uk

T: 0800 023 4 567


 

 

You can apply today and obtain approval within 24 hours.

Speak to one of our expert advisors on: 01536 52 96 96

Our services

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News and media

Join us at 100% Optical in January 2018

Posted in News, 28 November 2017
Performance Finance is delighted to be exhibiting at 100% Optical from the 27-29 January 2018. Since launching in 2014, 100% Optical has quickly established itself as the largest optical event in the UK, attracting over 7,500 international visitors and more than 200 companies planned to exhibit at this year’s exhibition in February. As the leading
Read more in this article here.

Thanks for Visiting Us at the Dental Showcase 2017

Posted in Dental, 30 September 2017
Thanks for visiting us at the Dental Showcase 2017. In case you missed out on our special offers, here’s a few reasons why we would love to talk to you: Fixed Rate Equipment Finance Our product range of hire purchase, leasing and loan products are tailor-made, ensuring tax efficient borrowing solutions for your business to
Read more in this article here.

Patient Finance

Posted in Patient Finance, 23 September 2017
O% APR on Patient Finance Performance Patient Finance is applicable for Opticians, Dentists, Vets, Aesthetic practices and Solicitors. With this interest free facility, patients pay a 10% deposit, followed by 9 monthly payments, all at 0% APR.  How does it work? You pay the client’s interest via a small subsidy. The whole system is fully automated
Read more in this article here.

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